Customer Service

Tipperary ETB is committed to improving the level of customer service and accepts that all public services should be designed and delivered to meet the needs of the individual, business, or community.

Customer Service Charter

Tipperary ETB commits to the following:

  • Providing a quality service in an efficient and courteous manner to all our customers;
  •  Ensuring that all our customers are dealt with properly, impartially and with the minimum of delay;
  •  Providing a courteous, helpful, friendly and prompt answering service;
  •  If we cannot deal with your query, we will put you in contact with someone who can assist you;
  •  Providing you with the maximum level of privacy and comfort as possible;
  •  Providing access to our services for people with disabilities;
  •  Complying with the requirements of the Official Languages Act, 2003;
  •  Providing updated contact information on our website.

Customer Assistance in Ensuring the Delivery of Quality Service

In order for Tipperary ETB to deliver a quality service to its customers, it is important that customers understand their role in the provision of such a service and facilitate as follows:

  • On initial contact provide as much information as possible;
  • Where appropriate quote references numbers on all correspondence/communications;
  • Complete all forms carefully;
  • Provide supporting information as requested;
  • Ensure forms/submissions are signed and lodged in good time;
  • Keep TETB advised of changes in circumstances;
  • Respond promptly to requests for further information/clarifications;
  • If possible make appointments and be on time.


Your feedback is  appreciated; if you would like to make any comments or suggestions please complete the relevant form below and return it to one of our Customer Service Representatives.

Customer Service Charter
Customer Service Action Plan
Complaint Form
Staff Exit Questionnaire
Customer Service Questionnaire

Contact Details:

Customer Services Representative
Shauna Nolan
TETB Administrative Offices,
Church Road,
Co. Tipperary.
Telephone: 00353 67 31250
Customer Services Representative
Teresa Ryan
TETB Administrative Offices,
Western Road,
Co. Tipperary.
Telephone: 00353 52 6121067