Learner Feedback
To maximise the learner’s chances of success in a further education and training (FET) programme, centre staff ensure that learners:
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- receive timely, informative and constructive feedback on their assessment throughout a programme of study that will inform their participation on the programme
- are provided with an opportunity to repeat an assessment, when appropriate
- are informed about the centre’s complaints and appeals procedures
- are informed about the ETB’s Learner Appeals process in relation to assessment results or the assessment process.
As a single policy and procedure for all of FET has not yet been revised, learners and FET staff should revert to the relevant legacy procedures for more guidance.
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